Terms of Use · Direct DispariX

Version {DDX_TERMOS_VERSAO} · Last updated {DATE}

What Direct DispariX is

A web service by {EMPRESA} that replies automatically to comments on your Instagram professional account, following the rules you set in the dashboard: one public reply and one private reply with a card of your products and your own store links.

Your account and your Instagram

• You sign in with the official Instagram login. We never ask for your Instagram password.
• You must own the Instagram account you connect, or be authorized to manage it.
• Whoever controls the Instagram account that opens the dashboard can enter the dashboard.
• One Instagram account is linked to one dashboard only.

Test mode first

Every automation starts in test mode: nothing is sent. You see what would be sent and turn on real sending yourself. You can pause or go back to test mode at any time.

Links

Buttons in the card go through our link address, which counts clicks and sends the person to your own link, unchanged. We may stop a link that Instagram or the store flags.

Plans and billing

• The plan is "Direct DispariX Gerenciado" (managed), in tiers of 1, 2 or 3 Instagram accounts. All tiers have the same features.
• The price is fixed per month, per tier. We do not charge per contact, per comment or per reply. To protect your account, we send up to {teto} cards per hour per account. Anything above that waits in line, up to {fila} comments per account. If more arrive at once, the extra ones get no card.
• Founder price: it applies to the first subscriptions, within the spots and the period announced in the offer, and it is kept while the subscription stays active. If the subscription is cancelled, a new subscription follows the current price.
• The managed plan includes: in the first week, KS sets up or reviews up to 3 automatic replies with you, as a member of your dashboard team, and the support described below. It does not include creating ads, managing paid traffic, choosing products or answering Direct for you.
• A price change applies only to the next charge and is announced at least 30 days in advance, in the dashboard and in the billing email.

Limits

One private reply per comment, only for comments up to 7 days old. No charge per reply. To protect your account, we send up to {TETO_HORA} cards per hour per account. Anything above that waits in line, up to {FILA} comments per account. If more arrive at once, the extra ones get no card. The card appears in the Instagram mobile app.

Payment, late payment, cancellation and refund

• The subscription is monthly and recurring, charged by Greenn, by card, Pix or automatic Pix. You subscribe from inside the dashboard and give a billing email.
• The amount charged is the one in the offer you subscribed to. Greenn sends the receipt to the email used in the purchase. {Invoice: issued by {RAZAO_SOCIAL} (DP-24).}
• If a payment is late, the service keeps sending for {5} days. After that, your replies go back to test mode until the payment is confirmed. You can still enter the dashboard, and nothing is deleted.
• You can cancel whenever you want, through Greenn or through support, with no penalty. If Greenn reports the end of the period already paid, real sending continues until that date; if it does not, it goes back to test mode on the day of the cancellation. Your data stays in the dashboard in test mode.
• 7-day refund: you can ask for a full refund within 7 days after the payment, through support or through Greenn. The money goes back by the same method, within the time of Greenn and of your bank.
• If a payment is disputed (chargeback), the replies go back to test mode until the dispute is settled.
• Changing tiers is done with support, who agrees on the date so that there is no double charge.
• Billing and payment never block your access to the dashboard and never delete your data.

Acceptable use

• Follow the Instagram Terms of Use, the Community Guidelines and the Meta Platform Terms.
• Use the service only to answer people who commented on your own posts, reels and ads.
• Promote only products you are allowed to promote, from the stores accepted in the dashboard, and follow the rules of each affiliate program.
• Do not deceive people or send content that the law or Instagram forbids.
• Use only one automatic reply tool per post.

Suspension

We may pause sending for an account that puts the service at risk (for example, restrictions by Instagram or repeated complaints). We tell you in the dashboard. Pausing never deletes your data.

Data

The Privacy Policy explains what we collect. For the data of people who comment, we act on your behalf. Every card says it is an automated reply.

Support

• Support is by WhatsApp and by email ({EMAIL_CONTATO}), {horario}. Outside those hours, we answer in the next support period.
• Important notices (pauses, reconnection, payment) appear in the dashboard and, when available, in your email.

Liability

Instagram decisions

{TEXTO_FINAL_ADVOGADO}

Closing and deletion

• You can remove an Instagram account in the dashboard, or remove the app's access in Instagram itself. In both cases, we stop using the connection right away.
• To close the whole dashboard, contact support. We delete the data within 30 days, except what the law requires us to keep (such as billing records).
• If KS ends the service, it gives at least 30 days' notice and lets you download the data.

Changes

When these terms change, the version above changes and the dashboard asks you to accept them again.

Law and venue

Brazilian law. Venue: {FORO}.